How to i do a return without a receipt
Hi there
Is there a way to do a return without the buyer providing the
receipt?
It is possible that I sold something discounted, so that really
makes it very difficult to find the product
Regards
Factor
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2 Posted by Wendy on 23 Dec, 2012 10:59 PM
Currently all I know is that you have to lookup the sales around the day/time the customer bought it. Also try looking up the customer's info (if saved) and find it under their purchases.
3 Posted by factor on 23 Dec, 2012 11:21 PM
Hi Wendy
Well I guess I should have mentioned that I don't the client's info. It is just hard to get that info when I sell a product.
It's kind of difficult to look of the purchase around the date it took place when there is a possible discount applied.
Anyone from Checkout customer support?
Factor
4 Posted by Conor on 25 Dec, 2012 05:59 AM
you can search all invoices by scanning the barcode of the item you sold. This may or may not work depending how many of this particular item you have sold.
5 Posted by factor on 25 Dec, 2012 03:31 PM
I am not using barcodes. Thanks.
6 Posted by Ron on 26 Dec, 2012 03:29 PM
You should run the Discounts Given and Price Exception reports. Each will give you details about Products and Invoice #'s where a discount was given or a price was changed on a line item.
HTH,
Ron
CO Michele closed this discussion on 12 Mar, 2013 01:43 PM.