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Performance speeds

richard.perry

23 Dec, 2012 09:11 AM

Hi, we are running 3.0 and are suffering from a very slow checkout resulting in us actually not bothering using it on our busiest day of the year, what would be the best way to get this back to speeds we were used to, I assume we will have to perform back up, empty cache, dump prefs possible reinstall software, we are also experiencing slow turnaround when printing to our Star t100 receipt. Any help would be very welcome.
Thanks in advance
Richard perry

  1. 2 Posted by Jonathan White on 23 Dec, 2012 02:47 PM

    There have been performance improvements in the recent (free) upgrades. Is there a reason why you're still on 3.0 (the latest is 3.5)?

    Jonathan

  2. 3 Posted by Phil on 24 Dec, 2012 09:08 AM

    Do you have the Stock Room window open? We find having this open in background slows down all of the other functions.

  3. Support Staff 4 Posted by CO Michele on 27 Dec, 2012 06:10 PM

    Richard,

    We are currently in the process of testing a beta release (3.5.6) that solves this issue. The issue is related to the algorithm that was implemented on how to calculate cost/margin. In the upcoming weeks we will probably announce a public beta of this release. This release will dramatically increase the cost algorithm and also reduce the memory usage.

    But we have a temporary work around, we made a special build that just disable cost/margins calculations that can be used from the link below::

    https://checkoutapp.com/checkout/beta/Checkout-07768-3.5.5.dmg

    As soon the real 3.5.6 gets released, it will during migration recalculates all the cost and margins values for all your transactions.

    Regards,
    Michele
    Checkout Support

  4. CO Michele closed this discussion on 27 Dec, 2012 06:10 PM.

  5. CO Michele re-opened this discussion on 17 Jan, 2013 01:15 PM

  6. Support Staff 5 Posted by CO Michele on 17 Jan, 2013 01:15 PM

    Richard,

    Checkout 3.5.6 update has been released. This update has resolved the issues with performance and accuracy regarding product costs and margins.

    Details regarding the release are posted on our blog at this link
    https://checkoutapp.com/post/40539162990/checkout-3-5-6-january...

    Regards,
    Michele
    Checkout Support

  7. CO Michele closed this discussion on 17 Jan, 2013 01:16 PM.

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