3.5.6 update
Hi All,
I'm hoping someone can confirm that I just need to be patient with the 3.5.6 store upgrade!
We have downloaded the update and commenced the store upgrade but the "Upgrading Store" status bar remains unchanged for up to 2 hours. I have removed the Checkout app completely and downloaded a fresh version but still don't seem to be getting any progress after choosing to update our store.
We are running OSX 10.8.2 if that makes any difference.
I am keeping in mind that we have upwards of 80,000 sku's so I would expect the upgrade could take a while but we aren't seeing even a slight sign of progress.
Any thoughts or shared experiences appreciated!
Kate :)
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Support Staff 2 Posted by CO Michele on 17 Jan, 2013 01:53 PM
Kate,
Did your upgrade complete? Yes, this update requires a database upgrade that could take some time. For example, one of our largest test stores with more than 100,000 orders took about 2 hours on the latest iMac. The upgrade process is about 5x faster than the 3.5 upgrade, but your experience can differ depending on the performance of your computer.
If you need immediate assistance, Telephone Support is available at
Call: 001-973-453-2203 (toll call. Try Skype for inexpensive calls)
Support hours: M-F, 9:00 am - 6:00 pm, Eastern Time (U.S.), except holidays.
Regards,
Michele
Checkout Support
3 Posted by kate on 19 Jan, 2013 12:25 AM
Thanks Michele, we left it running overnight and all complete by the morning! Relief! :)
kate closed this discussion on 19 Jan, 2013 12:26 AM.