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Error showing Employees Report after update to 3.5.6

1. Support Staff 2 Posted by CO Michele on 18 Jan, 2013 02:06 PM

   Phipps,

   I am sorry that you are having this problem. Can you close out Checkout and trash Checkout from your Applications folder. Please reinstall the Checkout Application from this link https://checkoutapp.com/checkout/Checkout-07782-3.5.6.dmg

   Your store file will not be affected by the reinstall, it is located in your users folder.

   Please login to your store, and try the report again.

   If you need further assistance, please contact Checkout Support.

   Regards,
   Michele
   Checkout Support
   08 000224452 (toll free from the Netherlands)
   9am-6pm Mon-Fri

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2. 3 Posted by Phipps on 20 Jan, 2013 10:12 AM

   Hi Michele

   I did as you suggested, but we get the same error. Also it seems the reports in general takes a lot longer time to load.

   Thanks,

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3. Support Staff 4 Posted by CO Michele on 21 Jan, 2013 02:25 PM

   Phipps,

   I am sorry that you are still having this problem. This issue is currently being addressed, and will be released in the next update which is currently being tested. We will notify you as soon as its available.

   Regards,
   Michele
   Checkout Support

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4. Support Staff 5 Posted by James on 29 Jan, 2013 08:11 PM

   Hi Phipps,

   Thanks for your patience.

   This issue has been addressed in our new release 3.5.7.

   James
   Checkout Support

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5. CO Michele closed this discussion on 12 Mar, 2013 12:43 PM.

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