Wont Open AT ALL after Update
I installed the most recent update and now my checkout program wont open at ALL!! When I try to open checkout it says "You can't open the application Checkout because it may be damaged or incomplete." I can't through to any support online because I am not paying for support. And in this case I for sure don't think I should have to pay to get help when the problem was caused because of an update checkout sent..............and of course I forgot out backup first...last time I did that was like 5 months ago (yay that part is my fault...but at this point I am trying to remain clam to be honest........)
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Support Staff 2 Posted by CO Michele on 22 Jan, 2013 05:39 PM
Kari,
We are sorry that this happened. You should be able to just reinstall the Checkout Application from the link below to resolve the error you are receiving and open your store file.
https://checkoutapp.com/checkout/Checkout-07782-3.5.6.dmg
Online support is always free, and in the case you cannot open your store, you can always call for assistance. When the update is installed, it automatically creates a pre-upgrade backup of your store, which is in the users folder.
Regards,
Michele
Checkout Support
877-788-1202
9am-6pm Eastern Time
Monday through Friday
3 Posted by Kari Daniel on 22 Jan, 2013 06:20 PM
That fixed it!!! Thank you so much!!!! (sorry the slight panic earlier....) ;-)
CO Michele closed this discussion on 29 Jan, 2013 03:00 PM.