General
QWhat can I do with Checkout?
Checkout lets you perform all sales, purchases and stock related tasks in a retail store. It tracks all transactions, which are easily exported in an accountant-savvy format.
QWhat are the minimum system requirements?
Checkout requires a Macintosh computer running Mac OS X 10.5.8 or later, or Mac OS X 10.6.1 or later. Checkout works fine on any Mac that's capable of running Leopard. Intel-based Mac with at least 1GB of RAM recommended.
QIn which languages is Checkout available?
Checkout is currently available in English. Checkout documentation and support are currently only available in English.
Trial
QWhat can/can't I do during my 30 day trial of Checkout?
The 30 day trial is fully functional. You can use the Example Store or create your own Store and explore Checkout to its full extent.
QWhat happens to my Store after my 30 days are up?
After your 30 day trial, your Store will not be deleted, you just need to purchase and register Checkout to access it.
Registration
QHow do I register Checkout?
After you've purchased Checkout, select Registration from under the Checkout menu and enter your Checkout license code.
QHow do I move my Checkout license to a new Mac?
Select Registration from under the Checkout menu on the old Mac and select Deactivate when your license is displayed. Your license is now available to be registered on your new Mac.
QCan I register Checkout on more than one Mac?
Each Checkout license can be registered on one Mac. If you need to run Checkout on more than one Mac, you will need to purchase multiple copies.
Hardware
QWhat hardware do I need to use with Checkout?
Checkout does not require any hardware, just your Mac. If you need to add a scanner, cash drawer, customer display, or thermal receipt printer, you can find a list of supported hardware on our Features page
QHow do I get my Cash Drawer to open?
To find out how to get your thermal receipt printer to open your cash drawer, please refer to our online manual.
QWhere can I find the Snow Leopard driver for my Star printer?
They're available on the Star website
Products
QCan I sell serialized Products?
Yes, you can mark the Product as Needs Serial Number and when Invoicing an Order, the unique serial number must be scanned before the Invoice is created.
QDoes Checkout track stock levels per Product?
When you create Product, you can indicate if the Product has physical stock or not. If you create the Product as not having stock, it will always be available for sale.
QCan I import my Products?
If the Products are in a tab delimited or comma separated file, you can import them into Checkout. If they're in an Excel spreadsheet, you can save the spreadsheet as a tab delimited file.
Taxes
QIf my tax rate changes, do I need to update all of my Products?
If the percentage to be charged changes, you only need to update the Tax's percentage, not every Product that the Tax appears on.
QDoes Checkout support compound taxes?
At this time, Checkout supports Sales and Value Added Tax. Compound tax support will be added at a future date.
QIf I create a new Tax, and mark it as a Default will it be added to all of my Products that already exist?
When a Tax is made a Default, it will only automatically default onto newly created Products.
Orders/Sales
QHow do I add Products to an Order?
You can add Products to an Order/Quote/Sale by scanning their barcode, dragging them from the Product List, double clicking on them on the Product List or by typing their code or unique name directly onto the Order.
QCan I sell fractional quantities?
If you sell by weight or by the hour (as an example), you can enter fractional quantities on the Order.
QCan I save an Order?
If you add a Customer to the Order (or Quote) you can save it.
QHow can I add shipping?
A customer must be on an Order before Shipping can be selected.
Invoices
QDo I need to create Customers for each Invoice?
If you have repeat customers and would like to track sales per Customer, you can create each Customer and add them to the Order. If you create an Order and immediately turn it into an Invoice, you can leave it as an Anonymous Invoice.
QCan I delete an Invoice?
After an Invoice has been created, it can not be deleted or edited. If a customer is making a Return, you can bring up the original Invoice and select Return. Checkout will automatically create a negative Order containing all of the Products that were on the Invoice. You can easily remove any Products that are not being returned by selecting them and changing their quantity to be zero or hitting Delete on your keyboard.
QHow do I know how an Invoice was paid?
You can bring up the Invoice and select History to see how the Invoice was paid.
QCan I search for a particular serial number?
Yes, select the Invoice view in the Main Store and scan the unique serial number into the Search Box over the Invoice list. Checkout will automatically only display the Invoice that the serial number is on.
Business Services
QCan I accept credit cards directly through my Checkout software?
At this time, integrated credit card processing is only available for US and Canada based businesses. We are negotiating with merchant services providers in additional countries. To find out more information or to apply, please look on the services page.
QWhich swiper can I use with my integrated credit card processing?
Only the swiper that is available for $89 when you fill out your merchant account application will work with Checkout.
QHow do I setup my integrated credit card processing?
After you've been approved and received your Merchant ID (6 digit number that starts with a 1) and password, log into your Store as a Manager. Select the Manager and then select General. On the Store tab, you'll see the Setup button where you can enter your Merchant ID and password.
QCan I use my preexisting merchant account with Checkout?
Yes you can. You will need to manually key the amount to be charged into a separate terminal and then simply mark the Invoice as paid by credit card. You'll still be able to run the Payments report to see how much was processed through credit cards.
Enstore
QWill my images be available online?
Yes, when you sync Checkout with your Enstore web store, your product's images will be uploaded.
QWhere can I find out more about Enstore?
You can visit the Enstore page
Stock Room
QWhat will happen if I delete a Purchase Order that's already been partially received?
If you delete a partially received Purchase Order, only the open quantities will be deleted.
QHow do I know the last price I paid for a particular Product?
You can run the Suppliers report to see the last Price paid.
Templates
QWhat templates does Checkout come with?
Checkout includes five versatile templates, and if you'd like to customize your template, you can find out more here.
Reports
QCan I export Reports?
Most reports can be exported to Excel, Numbers, or a tab delimited or comma separated file.
QAre there additional reports available?
Yes, you can download them (and additional Templates) on the Extras page.
Ledger
QDoes Checkout use Cash or Accrual basis accounting?
Checkout uses Accrual basis accounting.
QWhich versions of AccountEdge and Quickbooks does Checkout export to?
You can export General Journal entries to AccountEdge Basic and Pro in the US, all international versions of AccountEdge, including AU, CA, NZ, and UK, and QuickBooks Mac.
QHow do I know the value of my Inventory as of a particular date?
You can run a Balance Sheet in AccountEdge as of that date.
Networking
QHow many Macs can I network?
You can connect up to 20 Macs to one store on a local network by having your store hosted on an Intel Mac (5 if hosted on a PPC Mac).
QCan I access my store remotely?
Yes through screen sharing or an SSH Tunnel, visit https://checkoutapp.com/documentation/17_logging_in for more details
