Processing a return
An error was made when an invoice was processed with both cash and debit card payment. Neither cash nor debit payment was received. In order to correct the error, a return was processed. When processing the return, cash was credited for the full amount. This makes the till count incorrect and the debit card transactions incorrect.
I have two questions:
How do I correct this situation. For now we have taken note of the debit card count being short and adjusted the till (leaving the count short)?
How do you do a proper return on an invoice that has had payment split between cash and debit?
Thanks,
Scott
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Support Staff 1 Posted by Checkout Suppor... on 18 May, 2015 09:09 PM
Hi Scott,
I see that you had emailed these questions into our support team here.
If you have any further questions in regards to this, please reply back to the support case with us. Thanks.
Regards,
Matt
Checkout Support
Checkout Support closed this discussion on 18 May, 2015 09:09 PM.