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Tax on receipt

Laurie

08 Oct, 2012 03:10 PM

We have a major problem that upsets our customers. Hopefully it is an easy fix, but we can not figure it out. On our receipt it prints the price of the item with the tax included and then on the subtotal line it shows it without tax and then a tax line appears and it looks to the customer like we have added the tax twice. I have had to explain hundreds of times to customers that this is not the case. The math is right is just needs not to show the price of the item on the receipt with the tax! Please help me fix this!
Laurie

  1. 2 Posted by Ron on 09 Oct, 2012 12:01 AM

    Hi Laurie,

    Are you in a country that requires you to only display/print the tax inclusive price? If not, select Template (in the Manager) and then Advanced Options. You can select Excluding tax for both the Invoice/Order and Thermal Receipt.

    HTH!

    Ron

  2. CO Michele closed this discussion on 06 Nov, 2012 05:56 PM.

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