Can not submit support ticket
Tried submitting a ticket for the past 3 days, but I am getting the attached error message. Haven't received a confirmation so not sure if it works or not.
Please let me know if there is another way to get in touch. We have 2 licences and having issues.
Kind Regards,
Z
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1 Posted by info on 11 Nov, 2014 08:52 PM
A reply would be much appreciated.
Support Staff 2 Posted by Checkout Suppor... on 12 Nov, 2014 03:33 PM
Hello Z,
I am sorry that you are having this issue. I have not been able to replicate this and have received no other complaints about this happening with other users. Could you send me screenshots of the information you are putting into the email window?
In the mean time, you can also send a direct email to info @ checkoutapp.com.
Regards,
Mike
Checkout Support
3 Posted by info on 16 Nov, 2014 07:22 PM
Hi Mike,
Thank you for your reply. I have sent an email 13/11/2014. Haven't received a reply yet. Could you please look if the email has been received?
Regards
4 Posted by info on 19 Nov, 2014 06:54 PM
Is this forum supervised?
Support Staff 5 Posted by Checkout Suppor... on 21 Nov, 2014 08:04 PM
Hello Z,
The user forums are not regularly monitored by us as they are meant to be user support driven. I will look into your email submission and to why it has not yet been responded to. I apologize for the delay.
Regards,
Mike
Checkout Support
Support Staff 6 Posted by Checkout Suppor... on 21 Nov, 2014 08:06 PM
Also Z,
I think I may have figured out why you were unable to submit an email case through the normal channel. I'd recommend trying the email support again first in the future.
Regards,
Mike
Checkout Support