Sales Report in Checkout 3.5.6 Build C3-7782
Sales Report no longer works. Have to force quit application on both main and remote terminals.
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2 Posted by Gladwyn Veugelink on 21 Jan, 2013 08:59 AM
Same on my terminal. Since the last update sales report no longer works. This is an essential tool for anyone working on Checkout.
3 Posted by Phipps on 21 Jan, 2013 04:02 PM
It works here - but very slowly. However the employee report does not work as adressed in another thread.
Support Staff 4 Posted by CO Michele on 21 Jan, 2013 04:25 PM
Gksorensen and Gladwyn,
We had reached out to you separately earlier this morning via email reqeuesting a backup of your store for research here.
Please check your junk/spam folders. Please advise if you did not receive our email.
Regards
Michele
Checkout Support
5 Posted by Phipps on 21 Jan, 2013 04:35 PM
Michele,
Do you mean gksorensen and Gladwyn?
Thanks,
6 Posted by Gladwyn on 21 Jan, 2013 06:41 PM
Hi Michele,
Just recieved an email that my backup is uploaded successfully to your server.
Best regards
Gladwyn
7 Posted by Dana on 22 Jan, 2013 01:49 AM
This comment was split into a new discussion: Sales Report in Checkout 3.5.6 Build C3-7782
Since update when accessing Product Sold reports and saving I get
An Error Occurred
/Applications/Checkout.app/Contents/Resources/Reports/ProductsSold.checkoutreport
It appears the path has disappeared from the contents folder
8 Posted by Ron on 22 Jan, 2013 02:36 PM
The Sales report seems to be taking longer to load, I'd suggest giving it some extra time. Dana, you should download the app again.
HTH,
Ron
Support Staff 9 Posted by CO Michele on 22 Jan, 2013 02:47 PM
Phipps,
Yes, thank you. The Employees Report issue has been resolved in 3.5.7 update that is currently being tested.
https://checkoutapp.com/discussions/questions/232-error-show...
Regards,
Michele
Checkout Support
10 Posted by Ron on 22 Jan, 2013 07:58 PM
Donwload the app from what location? Or reinstall from disc?
What steps should be performed?
11 Posted by gksorensen on 22 Jan, 2013 08:02 PM
Begin forwarded message:
12 Posted by Ron on 22 Jan, 2013 08:04 PM
You should download the most current from https://checkoutapp.com/download
Ron
13 Posted by Gladwyn on 22 Jan, 2013 08:10 PM
Ron,
Before updating CO the sales report only took just one or two seconds, now after the update it takes about two minutes. This report is essential for working with and exporting from CO. I'm not sure whether you work for CO but your answer about giving it some time extra is not a solution to the problem that has occurred.
Best regards
Gladwyn
14 Posted by gksorensen on 22 Jan, 2013 08:27 PM
I waited 18 minutes and the application was still attempting to generate the report. I force quit the application to end the process.
Gary
Support Staff 15 Posted by CO Michele on 23 Jan, 2013 03:13 PM
Gksorensen and Gladwyn,
I am sorry that you are still having this problem. This issue is currently being addressed, and will be released in the next update 3.5.7 which is currently being tested. We will notify you as soon as its available.
Regards,
Michele
Checkout Support
16 Posted by gksorensen on 23 Jan, 2013 09:20 PM
Thank you,
As I normally test the Beta versions, please let me know when this is available.
17 Posted by Djazayeri on 24 Jan, 2013 08:09 PM
I followed the link and downloaded the file. Still have the same issues where you can not download Products Sold. All other functionality appears working.
18 Posted by Gladwyn on 28 Jan, 2013 07:03 PM
Dear Michele,
For the time being I'm using the products sold report, unfortunately this will not export.
I've attached a screenshot of the error.
Best regards
Gladwyn Veugelink
Javastraat 8a
1094 HG Amsterdam
+31(0)20 6944084
[email blocked]
www.divamsterdam.com
Op 23 jan. 2013, om 16:13 heeft CO Michele <[email blocked]> het volgende geschreven:
Support Staff 19 Posted by CO Michele on 29 Jan, 2013 03:00 PM
Gladwyn,
Thank you so much for the screen shots. I am sorry that you are still having this problem. This issue has been addressed, and will be released in the next update 3.5.7 which is currently being tested. We will notify you as soon as its available.
Regards,
Michele
Checkout Support
Support Staff 20 Posted by James on 29 Jan, 2013 08:09 PM
Thanks for everyone's patience.
The sales report issue has been fixed in our new release, 3.5.7.
Thanks again,
James
James closed this discussion on 29 Jan, 2013 08:09 PM.
James re-opened this discussion on 29 Jan, 2013 08:09 PM