or Create a profile

Home → Product Questions →

Sales Report in Checkout 3.5.6 Build C3-7782

gksorensen

19 Jan, 2013 05:38 PM

Sales Report no longer works. Have to force quit application on both main and remote terminals.

  1. 2 Posted by Gladwyn Veugelink on 21 Jan, 2013 08:59 AM

    Same on my terminal. Since the last update sales report no longer works. This is an essential tool for anyone working on Checkout.

  2. 3 Posted by Phipps on 21 Jan, 2013 04:02 PM

    It works here - but very slowly. However the employee report does not work as adressed in another thread.

  3. Support Staff 4 Posted by CO Michele on 21 Jan, 2013 04:25 PM

    Gksorensen and Gladwyn,

    We had reached out to you separately earlier this morning via email reqeuesting a backup of your store for research here.

    Please check your junk/spam folders. Please advise if you did not receive our email.

    Regards
    Michele
    Checkout Support

  4. 5 Posted by Phipps on 21 Jan, 2013 04:35 PM

    Michele,

    Do you mean gksorensen and Gladwyn?

    Thanks,

  5. 6 Posted by Gladwyn on 21 Jan, 2013 06:41 PM

    Hi Michele,

    Just recieved an email that my backup is uploaded successfully to your server.

    Best regards

    Gladwyn

  6. 7 Posted by Dana on 22 Jan, 2013 01:49 AM

    This comment was split into a new discussion: Sales Report in Checkout 3.5.6 Build C3-7782

    Since update when accessing Product Sold reports and saving I get

    An Error Occurred

    /Applications/Checkout.app/Contents/Resources/Reports/ProductsSold.checkoutreport

    It appears the path has disappeared from the contents folder

  7. 8 Posted by Ron on 22 Jan, 2013 02:36 PM

    The Sales report seems to be taking longer to load, I'd suggest giving it some extra time. Dana, you should download the app again.

    HTH,

    Ron

  8. Support Staff 9 Posted by CO Michele on 22 Jan, 2013 02:47 PM

    Phipps,

    Yes, thank you. The Employees Report issue has been resolved in 3.5.7 update that is currently being tested.

    https://checkoutapp.com/discussions/questions/232-error-show...

    Regards,
    Michele
    Checkout Support

  9. 10 Posted by Ron on 22 Jan, 2013 07:58 PM

    Donwload the app from what location? Or reinstall from disc?

    What steps should be performed?

  10. 11 Posted by gksorensen on 22 Jan, 2013 08:02 PM

    Begin forwarded message:

  11. 12 Posted by Ron on 22 Jan, 2013 08:04 PM

    You should download the most current from https://checkoutapp.com/download

    Ron

  12. 13 Posted by Gladwyn on 22 Jan, 2013 08:10 PM

    Ron,

    Before updating CO the sales report only took just one or two seconds, now after the update it takes about two minutes. This report is essential for working with and exporting from CO. I'm not sure whether you work for CO but your answer about giving it some time extra is not a solution to the problem that has occurred.

    Best regards

    Gladwyn

  13. 14 Posted by gksorensen on 22 Jan, 2013 08:27 PM

    I waited 18 minutes and the application was still attempting to generate the report. I force quit the application to end the process.

    Gary

  14. Support Staff 15 Posted by CO Michele on 23 Jan, 2013 03:13 PM

    Gksorensen and Gladwyn,

    I am sorry that you are still having this problem. This issue is currently being addressed, and will be released in the next update 3.5.7 which is currently being tested. We will notify you as soon as its available.

    Regards,
    Michele
    Checkout Support

  15. 16 Posted by gksorensen on 23 Jan, 2013 09:20 PM

    Thank you,

    As I normally test the Beta versions, please let me know when this is available.

  16. 17 Posted by Djazayeri on 24 Jan, 2013 08:09 PM

    I followed the link and downloaded the file. Still have the same issues where you can not download Products Sold. All other functionality appears working.

  17. 18 Posted by Gladwyn on 28 Jan, 2013 07:03 PM

    Dear Michele,

    For the time being I'm using the products sold report, unfortunately this will not export.

    I've attached a screenshot of the error.

    Best regards

    Gladwyn Veugelink

    Javastraat 8a
    1094 HG Amsterdam
    +31(0)20 6944084
    [email blocked]
    www.divamsterdam.com

    Op 23 jan. 2013, om 16:13 heeft CO Michele <[email blocked]> het volgende geschreven:

  18. Support Staff 19 Posted by CO Michele on 29 Jan, 2013 03:00 PM

    Gladwyn,

    Thank you so much for the screen shots. I am sorry that you are still having this problem. This issue has been addressed, and will be released in the next update 3.5.7 which is currently being tested. We will notify you as soon as its available.

    Regards,
    Michele
    Checkout Support

  19. Support Staff 20 Posted by James on 29 Jan, 2013 08:09 PM

    Thanks for everyone's patience.

    The sales report issue has been fixed in our new release, 3.5.7.

    Thanks again,
    James

  20. James closed this discussion on 29 Jan, 2013 08:09 PM.

  21. James re-opened this discussion on 29 Jan, 2013 08:09 PM

Reply to this discussion

Internal reply

Formatting help or Preview

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

7 people watching.

  • New Issue

  • Conversation Started

    You've started a conversation with the Checkout staff to resolve this discussion.

  • Close the discussion

Recent Discussions

13 Feb, 2013 04:59 PM Product Sales Report - Possible Error ?
12 Feb, 2013 01:18 PM Barcode from variations not found
11 Feb, 2013 06:32 PM One Mac, multi users

Recent Articles

Non-integrated Merchant Services
Merchant Services Setup
Default Stock Cost
Product Import/Export Fields
Import Products