or Create a profile

Home → Product Questions →

Data Base has vanished

pryce

15 Aug, 2013 03:56 AM

Data Base has vanished and Checkout will not open backups. Have gone to reveal data base to find and open and this continually fails. have searched our backups for most recent and Checkout waiting dial spins but none of or back ups will open. Have spent a couple of hours on this mission with no positive results.

  1. Support Staff 2 Posted by Checkout Support on 19 Aug, 2013 02:42 PM

    Hello Pryce,

    I am sorry that this has happened. There are a couple of reasons that this could happen. First, I would make sure you are logged into the Mac as the same user who created the store. This can also happen if Checkout did not close properly and there is a lingering temporary lock file that needs to be deleted. We do have step by step instructions in the link below:

    https://checkoutapp.com/kb/general/unable-to-access-store

    Regards,
    Michele
    Checkout Support

  2. Checkout Support closed this discussion on 19 Aug, 2013 02:42 PM.

  3. pryce re-opened this discussion on 20 Aug, 2013 07:44 AM

  4. 3 Posted by pryce on 20 Aug, 2013 07:44 AM

    We have located our data base but the store is know where to be found. I am embarrassed to say our last back up was some time ago. Is it likely we will find our Checkout store ?. We have been extremely busy throughout winter. This is no excuse for not having recent back ups. Fact is we haven't backed up adequately. I know how easy it is to back up but we have been remiss in paying attention to this detail. I had been setting up our time capsule as I was aware that our status of backing up was poor. The disappearing incident occurred on the day of changing our wireless connection from an airport to our time capsule. Don't know if this had any bearing but ironically that we finally got the system in place to back up and then the failure occurred and our data was lost. I have followed the instructions in the link provided and there is still no sign of our store. If you have any further advice I would appreciate your help.
    All Home Products & Improvements
    1 Railway Street
     Murwillumbah NSW 2484
    02 6672 5776
    Regards Pryce Allsop
    [email blocked]
    http://www.allhome.com.au

    Please respond to this e-mail as receipt of receiving Purchase Order.
    Thank You.

  5. Support Staff 4 Posted by Checkout Support on 30 Aug, 2013 10:24 PM

    Hello Pryce,

    When you say you have located your database, do you have the database.checkout file? If you login to the Mac as the original user who created the Checkout Store, the file would need to be in the Users Home Folder > Library > Application Support > Checkout.

    I hope this helps.

    Regards,
    Michele
    Checkout Support

  6. Checkout Support closed this discussion on 30 Aug, 2013 10:24 PM.

Comments are currently closed for this discussion. You can start a new one.

2 people watching.

  • New Issue

  • Conversation Started

  • The discussion is closed

    No more actions from Checkout or the discussion starter are required.

  • Re-open the discussion

Private Permissions

This discussion is private. Only you and Checkout support staff can see and reply to it.

Public Permissions

This discussion is public. Everyone can see and reply to it.

Recent Discussions

03 Oct, 2013 10:44 PM proceeding with sales with no inventory amount
29 Sep, 2013 02:46 PM VAT in the UK
28 Sep, 2013 11:13 AM Checkout 4.0 update
28 Sep, 2013 12:24 AM Paying with Gift Certificate
26 Sep, 2013 03:08 AM Stop dragging your feet! You are costing us money!

Recent Articles

Registration Errors
Managing Templates
Manage Products
Managing Customers
Export Items from AccountEdge to Checkout Import