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Compacting the Database

hmansheim

15 Aug, 2013 06:41 PM

As my database has grown larger, backups and transactions are taking longer to process.
How can I compact the database? I have tried restoring from the backup but there is no change.

  1. Support Staff 2 Posted by Checkout Support on 19 Aug, 2013 02:46 PM

    Hello hmansheim,

    I am sorry that you are having this problem. Can you tell me, do you notice when Checkout is slow ? For example, when entering orders, etc. also is the stock room open at the time it is slow ? How many products do you have ? How many orders a day do you process?

    Regards,
    Michele
    Checkout Support

  2. 3 Posted by hmansheim on 22 Aug, 2013 08:31 PM

    Hi Michele,

    Thank you for responding to my issue. This is not a new problem for us, but it seems to have become much worse.
    Since the database has grown larger and the problem has become worse, I was hoping compacting the database would re-index and solve the problem.

    We are running locally, only one register, database on the same machine.
    iMAC - Intel Core 2 Duo, 2.66 GHz, 2GB
    MAC OS X 10.6.8
    Checkout 3.5.7, Build C3-7786.

    We have 560 products in the system, 532 have stock, 365 have 1+ items in stock
    The backup file is 150.5mb
    The compressed file is 29.9mb

    We are a VERY, VERY small operation. We have many days with only 1 - 5 transactions.
    Here is an example of what has happened on a big day:
    24 transactions through in 1hr 2min.
    - Checkout crashed once, we lost the sale information (the next transaction had the same number) there was no record of the original transaction. Had to adjust inventory manually.
    - We did all cash transactions by hand and had to enter them later because it took so long to process each one.

    I have started closing Checkout and rebooting after about 10 transactions to prevent a crash and lose of data.

    I try to only have the transaction window. By running slow I mean all parts of a transaction are slow - New Sale, Choose Product, Checkout, Pay (I have pay set to print automatically, 2 copies to the receipt printer.)
    The last part of the transaction was always slow, even before I set it to auto print.

    I can have this problem at any point, even if the system has been idle for 15+ min.

    Any assistance you can give us would be greatly appreciated.

    Thank you,

    Helene Mansheim
    Design Store Manager
    Beth Sholom Synagogue Preservation Foundation
    8231 Old York Road
    Elkins Park, PA 19027
    215 887 1342 x157
    http://www.bethsholompreservation.org/

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