Help new install (checkout keeps quiting when I try to process invioce to print)

Nathan

04 May, 2014 07:15 AM

While trying to print a test invioce checkout quit unexpectedly

Invioce shows has processed but we are not able to print .

  1. Support Staff 2 Posted by Checkout Support on 05 May, 2014 01:54 PM

    Hi Nathan:

    I'm sorry that you're having a problem. When you say that Checkout quit unexpectedly, would you be able to provide the crash report that was generated? You can find a copy of this by opening Checkout, then going to the Reveal Database option found inside of your Checkout drop down menu.

    If you could also provide some additional information such as:

    Have you ever been able to print without crashing?

    When did this issue first start happening?

    Did anything recently change on your computer?

    What printer are you printing to?

    Does it work if you print to a different printer?

    Have you attempted to reinstall Checkout from a fresh download?

    I hope this helps.

    Regards,
    Andy
    Checkout Support

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