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log in issue

Nicole Kwon

08 May, 2014 07:55 PM

After typing in user name and password, it shows Browse and Manual for searching IP adress.
I don't know what happen..

  1. Support Staff 2 Posted by Checkout Support on 12 May, 2014 02:09 PM

    Hi Nicole:

    I'm sorry that you're having a problem. If I understand you correctly, after opening Checkout and trying to login to the store, you're presented with a store administration window without displaying any stores?

    If that is correct and you only run Checkout on one computer, could you take a look at our FAQ here to try and resolve the issue.

    If you run Checkout on more than one computer, could you provide some additional details such as:

    • Is this the host computer?

    • If this is not the host computer, is the host computer on the LAN?

    • Can you see the other computer on the network using Bonjour?

    • Are you able to access the store on the other computer?

    I hope this helps.

    Regards,
    Andy
    Checkout Support

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