completely disappointed
This comment was split from the discussion: completely disappointed
I second this. The Shopify connector makes it even worse. It's meant to sync in the background, but what do you know? It uses the foreground thread to do so, making the application completely useless in the store.
This upgrade is rubbish. Not even worth marking it as application in beta stage.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
Support Staff 2 Posted by Checkout Support on 26 Aug, 2014 02:45 PM
Hello Made,
I'm not clear on what your issue is with the connector and the way it syncs. Have you been using the Shopify Connector with Checkout v4? Is the syncing causing issues for you?
In Checkout 3.0 Enstore syncing was also using a thread so I am not sure what is different:
• Web store syncing in Checkout 4.0 is faster then in Checkout 3.0
• Syncing of images is faster
• The syncing is much more reliable
If I am not clear on anything, please let me know.
Regards,
Mike
Checkout Support
3 Posted by Made A Mastika on 27 Aug, 2014 12:37 AM
Hi Mike,
I’m not sure where to begin to describe the problem with Checkout 4 and the new Shopify Connector. I’ll just start listing them in bullet points:
* Synching fails most of the time due to variations, I wish I knew what the reason is which brought the second bullet point
* No way to find out what the error was, there’s supposedly be a window that is meant to list the error, but guess what, it doesn’t work so how do we find out what the problem is? Error log. How do you expect people at the shop to read a log?
* I’m guessing the issues are related to how Checkout determines variations in Shopify using some kind of ID instead of matching it based on the actual variations that is enforced by Checkout to start with and it failed somehow.
* Errors are generally related to an item in Shopify or Checkout being too smart that it doesn’t recognise variations at all. Is it too hard to skip problematic items and continue on with others that don’t have the problem? Case in point, I had about 200 items that needs to be synched with total of 1000 variations. All up there were about 10 issues. Number of forced synched required to narrow down the issue 30+
* Downloaded web orders. Why isn’t there a function to force complete a web order because we actually have completed it some other way? Now we have a few littering web orders that we have manually completed but can’t delete.
* Automatic sync. Checkout UI thread will lock up if this feature is enabled. We can’t serve customer when it’s synching and we have to serve the customer. It doesn’t work as advertised.
* I was going to suggest a way to improve a synching mechanism so importing an existing Shopify would not create duplicates by comparing the SKUs, however, with the quality of the connector that isn’t even at Beta stage yet, I doubt this can be implemented at all.
All these issues, are up AFTER we have paid a new license for Checkout 4.0.x and paid using the connector. There’s no way to downgrade to Checkout 3.x from the trial so we’re stuck, forced to pay for an additional license that is an utter waste. I hope you’re actually prioritising this as we’re paying double and counting every month to use the connector.
I really don’t see how synching is more reliable than it was when it is barely working. Have you guys actually tried using it in house? You’ll find the problems right away.
Let me know if you need further information about the issue, in the meanwhile I have 200 odd duplicate items that I need to transfer across to Shopify for synching.
Regards,
Made
PS: Have you guys fixed the issue where the margin for an item doesn’t get updated if you don’t re-create a SKU? (yes, that is a deletion and re creation before the default cost is applied)
Support Staff 4 Posted by Checkout Support on 28 Aug, 2014 03:02 PM
Hi Made:
I'm sorry that you're running into these issues, and I'm unclear if you've reported these before, as I cannot find your account by your email address. In regards to the sync problems, typically they have been resolved pretty quick once they have been reported. It might be better to discuss these over a phone call (877-788-1202) if you have a valid support plan. If you'd rather handle this through the forums, my reply can be seen below:
Regarding your first bullet item, you indicate that syncing was failing which generated a sync log, but in bullet number two the sync log is not helpful because a window doesn't work. I'm not sure if I understand what you mean by it doesn't work?
In your bullet number three, I'm not sure if I understand exactly. Is this why you think the sync is failing, or was there a difference in the expectation on how the sync is suppose to work?
In your bullet number four, it sounds to me like you would rather have problem items not synced to the web store - even though Upload to Web Store is turned on? If that is correct, this kind of confuses me as the sync is not suppose to fail, but depending on the data from Checkout v3, sync errors can possibly happen (such as attempting to sync duplicate product codes, or syncing duplicate variation properties). These issues would need to be corrected before Shopify will accept the items being synced.
When you say, why isn't there a function to to force complete a web order in bullet number five - the integration is meant to prevent users from having to do double entry. In a scenario where an invoice was manually entered into the system, it would require an adjustment to remove the duplicate - such as deleting the Web Order, or returning the invoice.
In your bullet number six, you mentioned that you cannot enter transactions while the syncing is occurring. I can't seem to replicate this issue from my end and am not understanding why this is a problem for you. Could you do a test and see if syncing from the Example store generates the same issue for you?
In bullet number seven, you mention that you were going to suggest a better syncing mechanism for importing items. I'm not sure if you're aware, the syncing is one way (Checkout to Shopify), but there are certain cases where products will be imported. (e.g., First time sync to Shopify or an unknown item on an order will be downloaded on the fly) Although Checkout can download products, this does not mean it's a two way syncing.
Regarding downgrading to Checkout v3 - we have a 30 day return policy if you wish to request a refund on the software. Just be aware that any transactions entered into the Checkout v4 store will not automatically appear in your Checkout v3 store - they would need to be re-entered into the Checkout v3 store.
Regarding your last issue with the margins - we are aware of this issue and it's still being investigated so we can provide a fix. I am curious to know though if you leave Checkout running over night on the host computer?
I hope this helps.
Regards,
Andy
Checkout Support
877-788-1202