Return order with multiple tenders
Had a sale that was partial credit card and rest cash. Need to refund both cash and credit card, but the return order only appears to allow either cash or cc, not both. Am I doing something wrong?
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Support Staff 2 Posted by Checkout Support on 20 Nov, 2013 03:19 PM
Hi John:
I'm sorry that you're having this issue and think I see what you're experiencing. When trying to do a return inside of Checkout, I noticed that if I paid a portion out, the remaining balance gets paid out through change making it impossible to split this return.
This is not something I expected the program to do, and would have expected it to allow you to pay a return using more than one payment method. With this being the case, I have escalated this issue over to our development team.
In regards to paying a return, you're going to have to split the sale into two separate invoices. Doing it this way will give you the ability to pay it cash on the one sale, then pay it credit card on the other sale.
I hope this helps.
Regards,
Andy
Checkout Support
Checkout Support closed this discussion on 20 Nov, 2013 03:19 PM.