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products not showing in the purchase order pane

tom

20 May, 2014 03:45 PM

Hi,

I'm on Version 3.5.7 and build C3-7786.
Now I have this problem that I can't make purchase orders because a lot of newer created products do not show up in the menu? ( they are visible in the stock room) I have all suppliers tap active but still no go. I think it is all new products created with this latest version that doesn't show up for me. It would be nice if there is a fix for this.
rgds,
T

  1. Support Staff 2 Posted by Checkout Support on 21 May, 2014 02:51 PM

    Hi Tom:

    I'm sorry that you're having a problem. When you say that newer created products do not show up in the menu - I'm not exactly sure what this means as it sounds like you see them in the stock room?

    Regards,
    Andy
    Checkout Support

  2. 3 Posted by tom on 21 May, 2014 06:03 PM

    yes the products show in the stock room and are ok.. but not showing in the window when you have the purchase order open and want to add something to it?
    Not a biggie since I hardly use purchase orders, but strange though.
    T

  3. Support Staff 4 Posted by Checkout Support on 22 May, 2014 02:47 PM

    Hi Tom:

    I understand what you're saying but I've never heard of this happening before. Would it be possible you can call us directly at: 877-788-1202 | M-F 9AM - 6PM | EST so we can work through this issue over a remote session?
    Note: This upcoming Monday (5/26/14) we will be closed for the day.

    I hope this helps.

    Regards,
    Andy
    Checkout Support

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