Process a Sales Return
To Process a Return
- Find and open the original sale
- On the bottom of the Sale, click the Return button
- In the newly-created Sale, verify the quantity of the item(s) being returned (returned items have negative quantity numbers)
- Enter a quantity of zero to remove unwanted line items from the Sale
- Click the Checkout button
- If items require serial numbers, enter the numbers when prompted
- Click the Pay button with the appropriate payment method selected
As a result of this process, the product will be placed back in inventory, and you'll have refunded the customer by the payment indicated.