Process a Sales Return

To Process a Return

1. Find and open the original sale
2. On the bottom of the Sale, click the Return button
3. In the newly-created Sale, verify the quantity of the item(s) being returned (returned items have negative quantity numbers)
4. Enter a quantity of zero to remove unwanted line items from the Sale
5. Click the Checkout button
6. If items require serial numbers, enter the numbers when prompted
7. Click the Pay button with the appropriate payment method selected

As a result of this process, the product will be placed back in inventory, and you'll have refunded the customer by the payment indicated.