Shopify Log Files
Web Store Sync Conflicts
During synchronization, if any conflicts appear a Web Store Sync Conflict is generated and is available until it has been resolved.
How to resolve Web Store Sync Conflicts:
- Click on the Window dropdown menu
- Select the Web Store Syncing Conflicts option
- Select the conflict to resolve
- Click the Resolved button
Please note that resolved Web Store Sync Conflicts are displayed until the next synchronization or until Checkout has been closed and re-opened.
Unknown Error Happened
During synchronization, if an unknown error happened, a message
will appear indicating:
We received an unknown error during the sync process. Please
try again in a few minuets or verify the checkout.log file within
your Console.app or contact support.
To check Console:
- Click the magnifying glass in the upper right corner
- Search for: Console.app
- Select checkout.log found under ~/Library/Logs
The log file will give details regarding the error that ocurred. If unable to resolve this issue, contact support.