Registration Submit Button Inactive
Symptom / Problem
- Registration Submit button inactive
- Unable to Register
- Make sure you are copying the License Code from your Purchase email (if you have one). When you paste the code into the Registration page, make sure only the code is pasted with no leading or trailing characters such as spaces.
- This error could be caused by a special character in the registration name (&, ^, %, é, ö, #, etc.).
- Verify all fields are filled-in completely; leave no blank fields.
- Verify you are logged on the Mac with Administrator privileges. Check System Preferences to reveal your login information.
- Confirm you've read and agreed to the End User License Agreement.
- If you get a spinning beach ball, check the internet connection and firewall settings. (System Preferences on the Mac.)
- If you get a code not found message, verify the License Code, confirming there are no leading or trailing spaces.
- If you get a message indicating the server's message can not be interpreted, rename your Checkout application (in the Applications folder) to something like oldCheckout, and reinstall Checkout. Do not remove your Store.
- The registration of Checkout requires the software to receive a complete and valid response string from the Checkout registration server. If a firewall on your Mac, router, modem, or ISP connection, prevents this return, you will not be able to register your software.