Known Issues

General

  • At this time (Version 3.0.8), Checkout does not support the compound tax structure (as used in some parts of Canada).

  • Checkout crashes when entering products. See Checkout Crashes (Resolved in Checkout 3.1)

  • Long invoice numbers may sometimes not display correctly. See Display Invoice Numbers

Rounding Issue on Invoices (Resolved in Checkout 3.1)

If a user had used CO to calculate the Price Excluding Tax based upon a Price Including Tax they entered, they may still experience a rounding issue when printing an Invoice.

As an example:

Invoice has two Products

Product #1 has: Price Ex $18.14 Price In $19.95 ($1.81 tax)

Product #2 has: Price Ex $23.64 Price In $26.00 ($2.36 tax)

The Invoice displays as: Subtotal $41.78 Tax $4.18 Total $45.96

When the Invoice prints, the two Products print as $26.00 and $19.95 (option selected to print Price including Tax) with a total of $45.96, but if you add the two Products together, you get $45.95.

This leads the customer to think they've been overcharged by $0.01

To resolve this issue, edit the Price Including Tax of each affected Product to be a different price, leave the Product and then return the previous value to the Product. This will force CO to recalculate the Price Excluding Tax. Any new Orders/Invoices will total correctly.

If a Return is created from a previously incorrect Invoice, the rounding issue will exist on the Return.

Another example of Prices including Tax:

Quantity One

Price 19.98

Tax 3.916 (19.6%)

Total including tax 23.90 (rounded)

Quantity Ten

Price 19.98 * 10 = 199.80

Tax 3.916 * 10 = 39.16

Total including tax 238.96

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